Guide to buying Standard furniture from Broomley Furniture.


Who are you buying from
Our products are only available direct for us the makers of the furniture.
You can buy from our studio in Northumberland or through our web site at anytime.

We can offer delivery throughout mainland Great Britain.

We recognize that an important part of making your purchase decision is a consideration of colours and finishes. Samples can be purchased upon request. Please contact us to arrange

Broomley Furniture has a policy of continuous product development. All models and materials can be discontinued or altered without notice. Whenever possible we will announce changes in advance.

All our prices, as shown in our price list, include VAT

All prices are subject to change without notice due to fluctuations in exchange rates and the cost of raw materials as well as other factors beyond our control.


You can place your order by telephone, through email, or via our web site.
You can make your payment by cash, cheque, debit/credit card only through our web site or by bank transfer. Should you choose to make a transfer, our bank details are available upon request.

Privacy and security
We value your trust. We gather only the customer information that is needed to conduct our business efficiently. We do not rent, sell or exchange information about our customers. If you purchase an item on our web site then payment details will be collected on secure SSL encrypted PayPal web site. We only obtain your delivery address and authorization that payment has been received. We do not have access to your credit card details.

Special orders
Some of our designs can be modified to offer different dimensions and materials. Please call us and we will be happy to discuss your requirements.

Volume and trade orders
Our prices reflect the care and time involved in the creation of the furniture.
As each item is individually hand made by our craftsmen, and not mass-produced, we are unable to offer special discounts. However, if you are intending to place an order for 10 items or more of a single model, please contact us for a quotation

How to change or cancel your order
We do not hold stock. Every piece is made upon request so all sales are final and cannot be returned. Should you wish to change your order, we will do our best to help, but please note that if we have commenced work on any piece we will not be able to make an alteration.

We do offer a cancellation period of 7days for all orders, measured from day of order. During this period, orders can be cancelled. We will charge you a 5% administrative fee should you choose to cancel your order within this period. Your refund will given within 30 days upon receipt of a written cancellation notice, which can be sent by mail or email. This cancellation period does not apply to sale or special items.
Finally, should you not wish to accept delivery of standard furniture made for you, we will offer a refund if the goods have not yet left our factory, but charge you a cancellation fee equivalent to 50% of the value of your order. Once the goods have left our factory, the order may not be cancelled. Sales of promotional items, stock items or special orders are final and may not be changed or cancelled at any time.

All deliveries take place during working hours from Monday to Friday. We cannot promise a precise delivery time on the designated day of delivery.

Delivery to all areas within mainland Great Britain –
This service is available to all areas within mainland Great Britain, however delivery charges vary depending upon the postcode area in which you live.
Delivery prices are subject to change without notice due to fluctuations in fuel costs, as well as other factors beyond our control.

Please note:
For items that can be carried by one person the delivery may be made by courier service. Further information and delivery charges are available upon request. Broomley Furniture does not provide a removals service

Access for delivery: Customers are responsible for checking that all goods have free and easy access to their intended destination. If delivery proves impossible, we may require that the customer accept the goods, and make their own arrangements for delivery.


What if you detect damage to the furniture.
We carry out a thorough pre dispatch checks and use the best packaging to protect the furniture during delivery.
Inspect your order when it arrives to make sure that it is complete and the accompanying paperwork is in order. Please note that you must report any damage to the packaging immediately upon delivery by noting it on the delivery note and contacting us. Broomley Furniture will not be held responsible for any furniture damage first reported more than 24 hours after delivery.

Broomley Furniture guarantees the products it manufactures are free of defects in workmanship and materials. If any defect covered by the guarantee appears to a product during the applicable guarantee period from the date of shipment, Broomley Furniture shall, upon prompt notice, repair or replace, at its option and costs, the affected part or parts.

2 Years: Broomley Furniture tables, cabinets, beds and bedroom cabinets.
1 Year: Broomley Furniture chairs, sofas or other items covered with upholstery, and accessories.

This guarantee does not apply to: Damage caused by a carrier other than Broomley Furniture appointed, or those hired by us, furniture used in a commercial environment, normal wear and tear or acts or omissions of parties other than Broomley Furniture including user modification, dramatic temperature and humidity variations or exposure to unusual conditions.

Textiles, upholstery and timber supplied by Broomley Furniture: Natural variations occurring in wood, fabric, and leather shall not be considered defects, and Broomley Furniture does not guarantee the colourfastness or matching of the colours, grains, textures or surface hardness of such materials.
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